(I also left this review on Google). The mechanics and associates were so kind! I was nervous to go to a repair shop for the first time as a young adult (and being female, I had heard stories), but Ben put my mind at ease during the initial phone call!
All communication was kind, informative, and I never felt like I was being talked down to. Tom and Wade were excellent in listening to my needs and preferences. I came in for an oil change, a diagnostic on a check engine light issue, and a AC test. They gave the option of either calling me or texting - great for the younger crowd for sure (I’m 22 as of writing this).
They texted a bit later and offered to do a complimentary maintainence and safety check. When they finished all of it Tom gave me a text and we spoke on the phone about all issues they found, order of priority, and cost estimates. It was very professional. To my surprise Tom told me they hadn’t done the AC test (cost of about $165) or the oil change because they wanted to make sure they were being conscious of my wallet (and I was grateful).
The mechanics here really seem to understand that most of their customers aren’t going to want to throw money at a vehicle that is just going to continue to have issues (mine is from 2004). At he end of it all I decided that it would be best to wait a few days before making any expensive decisions and my choice was validated by the staff, which definitely felt nice.
Overall I had an excellent experience and will surely be returning for general vehicle maintainence while I’m in Minneapolis. 10/10, would recommend.