There are very few businesses that take the long view and recognize that treating customers right in the short run results in more business and higher profits in the long run. In my experience, this is especially true in the auto business.
I brought my 2014 Ford Edge in for new tires and brakes on 11-7-17. After 45,000 miles I assumed that both were overdue and basically gave my consent to repair or replace both. If the bill had come to $1,000-$1,200 I would not have been either surprised nor disappointed.
Imagine my surprise when I learned that both expenses could be delayed by at least a year. And the cost for determining the status of my tires and brakes came to a mere $48.55, including a tire rotation. I think you can buy some kind of exotic coffee drink at Starbucks for more than that!
I am now a customer for life which I guaranty will result in far higher profits than selling me tires and a brake job a few months before they were necessary. We have four cars in our family and we drive them into the ground. That means many future repair bills.
Well played St. Anthony Mobil, well played!